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What is a “workshop” ?

A small group of 4 to 8 colleagues. This is a confidential meeting. We do not discuss what has been said in these meetings outside of the room.
Workshops are easy to fit into the working week as they are short and to the point. We may discuss a grievance between colleagues and discuss it openly. We may decide that this is the week to learn how to turn a difficult client into a welcome client who can help us to exercise our tolerance and patience (this is a particularly popular workshop).
We may talk about charisma, and how to project ourselves in a confident way to others.
At the end of each workshop, I set a behavioural task for each of the team to work on until it becomes a natural attribute of theirs.